1 | Introduction

1.1 | General

OpenScape Business TAPI 120

OpenScape Business TAPI 120 is a first party telephony provider based on MS Windows TAPI functionality and is always deployed on client PCs. OpenScape Business TAPI 120 enables TAPI-based applications to have the control and status / presence display of telephones connected to a OpenScape Business system. To enable this, OpenScape Business TAPI 120 communicates with the system directly via LAN protocols.

OpenScape Business TAPI 120 and HiPath TAPI 120

Considering the released operating systems a parallel installation of OpenScape Business TAPI 120 and HiPath TAPI 120 is possible. Then there are two different TAPI providers with separate licensing. That means HiPath TAPI 120 licenses are not usable for OpenScape Business TAPI 120.

Documentation

• | To improve readability, "telecommunications system(s)" or "communication system(s)" have been abbreviated to "system(s)" in this document.

• | The product name OpenScape Business TAPI 120 has also been abbreviated to TAPI 120 for the same reason.

• | All described operation sequences and dialogs refer to Windows 7. With using other released Windows versions you have to activate the functions accordingly.

Operation modes

TAPI 120 can be connected to a OpenScape Business system with two operation modes. The basic functionality is identical, but the range of supported features varies:

1. | Operation mode: OpenScape Business TAPI CSTA TAPI 120 is connected via CSTA to this OpenScape Business system models:

| • | OpenScape Business with UC Booster Card

| • | OpenScape Business with UC Booster Server

| • | OpenScape Business S

TAPI 120 connected to OpenScape Business with UC Booster Card

TAPI 120 connected to OpenScape Business with UC Booster Server

TAPI 120 connected to OpenScape Business S

2. | Operation mode: OpenScape Business TAPI UC Smart TAPI 120 is connected via WSI (web service interface) to a basic OpenScape Business system:

| • | OpenScape Business (without Booster Card / Booster Server)

TAPI 120 connected to OpenScape Business (operation mode TAPI UC Smart)

A parallel operation of TAPI 120 in both operation modes is not possible. TAPI 120 with operation mode OpenScape Business TAPI UC Smart runs only if no Booster Card / no Booster Server is installed or configured on the system.

When migrating a OpenScape Business system to a system with Booster Card / Booster Server the UC Server parameters have to be reconfigured for every TAPI 120 user. A reinstallation of TAPI 120 is not necessary.

Licensing of TAPI 120

The TAPI 120 licensing is handled in the OpenScape Business. Further information is available in the OpenScape Business documentation.

Every TAPI 120 user connected to OpenScape Business requires a separate user licence (starting with the first user).

The use of older TAPI 120 licences is not possible.

Maximum number of TAPI 120 users

The maximum number of TAPI 120users / maximum number of parallel TAPI 120 connections depend on the OpenScape Business system operation mode and model. You find more information about this limitations in the corresponding sales information.

CTI firewall / access control in the OpenScape Business

The user accounts for TAPI 120 are monitored depending on the operation mode:

• | With operation mode OpenScape Business TAPI CSTA the user licensing and the CTI firewall monitors user logins. By default CTI Firewall is activated, so a login of TAPI 120 users even with valid licenses is not possible and therefore the automatic registration of this users in the firewall is also impossible. You receive more information in the OpenScape Business documentation.

• | With operation mode OpenScape Business TAPI UC Smart the TAPI 120 user access is controlled by both, the user licensing and the integrated user account control of UC Smart.

Supported features

Feature
TAPI CSTA
TAPI UC Smart
Call signalling of incoming and outgoing calls with identification of call number
x
x
Additional information with redirected calls
x
x
Answer incoming and outgoing calls
x
x
Make call to external or internal parties
x
x
Dialing /DTMF signaling
x
x
Release existing calls (drop call)
x
x
Initiate callback call to internal or external parties
x
x
Toggling between calls
x
x
Consultative call transfer
x
x
Consultative call transfer with dialing the extension of the destination party (one step transfer)
x
x
Unattendet call transfer (Blind Transfer)
x
Set /delete call forwarding
x
x
Set /delete DND
x
x
Start conference
x
Add participants to conference
x
Redirect incoming call
x
Call Pickup
x
Group call signalling with group pickup
x
Park existing calls
x
Unpark parked calls
x
Hold existing calls
x
Unhold calls which are on hold
x
Set automatic callback
x
Support of code-dependent functions
x
Call data exchange between TAPI applications
x
Key access to optiPoint / OpenStage keypad
x
Control volume of Microphone
x
Control/select use of Handset/Speaker/Headset
x
Control volume of Handset/Speaker/Headset
x
Display / LED access to optiPoint / OpenStage displays (with limitation to 50 active displays per system)
x

Supported phones / devices

The supported phones / devices and the supported features per device depend on the CSTA / WSI capabilities of the connected OpenScape Business. Details are described within the sales information.

Support of MULAP (multi line appearance)

TAPI 120 directly supports basic MULAP groups, i.e. an OpenScape Business MULAP group can be used as a TAPI 120 user.

Each OpenScape Business member of a MULAP group requires a separate TAPI 120/170 user licence.

TAPI application: Example

The easiest way to work with TAPI 120 is to use the default Windows application Dialer. It is possible to start outgoing calls with this application. You can find more information about this application in your Windows documentation.